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Frequently asked questions

In this section you’ll find the answers to the most frequent questions asked by advisers about NS&I

  • How will the change on Index-linked Savings Certificates from RPI to CPI affect my clients?

    Your clients will continue to receive 0.01% interest in addition to the index-linking. Here is an illustration of what your clients could expect to receive from a £1,000 investment based on the current RPI index, and what the return could be based on CPI.

    TermRPI (using January 2019 rate of 2.5%)CPI (using using January 2019 rate of 1.8%)
    2-year Index-linked Savings Certificate £1,050.83 Index-linking + 0.01% £1,036.53 Index-linking + 0.01%
    3 year Index-linked Savings Certificate £1,077.21 Index-linking + 0.01% £1,055.29 Index-linking + 0.01%
    5-year Index-linked Savings Certificate £1,131.97 Index-linking + 0.01% £1,093.85 Index-linking + 0.01%

    These are illustrations only, so they don’t take into account your clients’ individual circumstances. They assume that your clients don't make any withdrawals during the term.

    The rates of inflation can go up or down so the illustrations are not a guarantee of the return your clients will receive. The actual return your clients receive will depend on the levels of the relevant index that apply at the start and end of each investment year.

  • I am already registered for your phone service; can I still use your phone service if I register for the online service?

    Yes, you will still be able to use both services. Your new login credentials can be used to access client information online.

    To access client information via phone, you will continue to use the unique reference number provided on the acknowledgement letter we send you after receiving a Letter of Authority.

  • I have forgotten my password, how can I reset it?

    Please visit the login page from the NS&I Adviser Centre website and follow the ‘Forgotten your password?’ link, this will allow you to reset your password.

  • I have lost my NS&I number, how can I get a reminder?

    Please visit the login page from the NS&I Adviser Centre website and follow the ‘Forgotten your NS&I number?’ link, this will allow you to request an NS&I number reminder via email.

  • I have received my activation emails, but it has expired, can a new one be sent?

    Yes, please contact the Adviser Helpline on 0800 092 1228 and they can arrange for a new email to be sent.

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