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Frequently asked questions

In this section you’ll find the answers to the most frequent questions asked by advisers about NS&I

  • Why are Fixed Interest Savings Certificates allowed to be held in trusts jointly by the trustee(s) and beneficiary(ies)?

    Savings Certificates are the oldest products in our current range and the original regulation permitted their use in this type of trust. Since then, we have sought to simplify and standardise our customer agreements for other products we’ve introduced, only making these newer products available for trusts held by the trustee(s) (which we consider ‘true’ trusts). While Savings Certificates remain available in the former type of trust today, we review our product range regularly and this may change in future.

  • Why are Index-linked Savings Certificates allowed to be held in trusts jointly by the trustee(s) and beneficiary(ies)?

    Savings Certificates are the oldest products in our current range and the original regulation permitted their use in this type of trust. Since then, we have sought to simplify and standardise our customer agreements for other products we’ve introduced, only making these newer products available for trusts held by the trustee(s) (which we consider ‘true’ trusts). While Savings Certificates remain available in the former type of trust today, we review our product range regularly and this may change in future.

  • Why are NS&I products not available on platforms and/or back-office systems?

    The launch of the dedicated online service for financial advice firms was the first step in our plans to form closer ties with advice firms.

    NS&I is currently going through a multi-year transformation programme. As part of this, we want to explore other service enhancements such as transactional access and links with platforms, back office systems and/or cash management systems. Our research will help us to prioritise the most important service enhancements first, based on the needs of advice firms.

  • Why aren’t trust accounts shown in the online service?

    This launch represents the first iteration of the service, with various other enhancements planned for the future.

    However, information on accounts held in Trust can be obtained via the phone service.

  • Why can I not use my online service login details to gain access to my client’s information via the phone?

    The NS&I adviser number which you are provided with and the password you create can only be used to access the online adviser service. However, as part of the continued improvements to how advisers can access NS&I customer information, we are looking to enhance the phone service, linking it with the online adviser service, allowing you to use one set of credentials for both online and over the phone. We will let you know when this happens.

Adviser email updates

Adviser email updates offer the quickest, easiest way to stay up to date with the latest news on our products, interest rates and other important developments affecting advice firms.

In order for us to send you adviser email updates, please provide your contact details.